Write to a person. A human replies within two business days.

Email [email protected] with four things: the plugin and its version (shown in the plugin's tip bar), your DAW and its version, your macOS version, and what happened, in the order it happened. If a hosted plugin was in the slot, name it. A crash log from Console or a short screen recording shortens the reply by a round trip.

Your licences and downloads live in the account created at checkout under your purchase email. If the activation limit is reached, or the account never arrived, write from the purchase email and say which machine you want to activate. Offline machines activate by file; the steps are in the Licensing FAQ.

Within 30 days of purchase, on request, no reason needed. Reply to your receipt or email support from the purchase address with the order number. A refunded licence stops working on each machine the next time the plugin checks in online.

The EchoHost manual is on the product page under Specs, and inside the plugin behind the ? in the tip bar. An on-site HTML manual is coming; until then the product page is the reference.

EchoHost is at 0.8.x ahead of its 1.0 release. A full version history will be published on the product page from 1.0 onward; until then, updates are announced in the receipt email for each release.